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Question: Why I cannot cancel the payment?

Possible Reason: Current business date (Picture 1.1) is different from payment date (Picture 1.2).
Cancel payment.png
Image 1.1
Cancel payment1.png
Image 1.2
Solution: Do daily close for current business date and login to that payment’s business date (Image 1.3,1.4)
Cancel payment2.png
Image 1.3
Cancel payment3.png
Image 1.4
 

Do cancel payment as usual, now system will allow you to cancel the payment because the current business date is same as the payment date.

Cancel payment4.png

Image 1.5

 

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